Unipartner’s Integrated Management Systems Policy

Version 3.0, 2024-10-02

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At Unipartner, our Integrated Management Systems Policy sums up the essential elements of our commitment to excellence, quality and security in our processes, operations and IT services management.

This Policy applies to all activity developed by Unipartner and is aligned with our strategy to deliver services that are compliant with our customers’ requirements and that have quality and are resilient, ensuring confidentiality, integrity, availability and privacy, with the objective of complying with the expectations of the interested parties.

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Compromiso

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Quality and security are crucial to the success of IT service delivery and management and are essential parts of Unipartner’s Business Principles, expressed on the commitment of providing the best services and solutions, respecting quality, information security, privacy and IT services management best practices, and by being an active actor in our sector and market about these topics. Our principles are based on the commitment of continuous improvement with our customers, suppliers, employees and stakeholders.

As a player in the consultancy and digital transformation areas, Unipartner has, not only the responsibility, but also the necessary awareness about information security, privacy and IT service management challenges, both, in the approach taken in providing services and in our internal practices and processes.

 

These principles guide our actions to provide services that ensure quality, information security and customer’s, legal and contractual requirements, to achieve our ambition to be recognized and trusted to offer services that enhance our clients’ performance with innovative solutions, but with safe solutions as well:

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• Implementar prácticas de seguridad de la información en nuestros procesos internos, como el "principio de necesidad de saber", la segregación de los accesos, la clasificación de la información y la normativa a tratar;

• Deliver solutions, applications and services respecting the principles of confidentiality, integrity, availability and privacy;

• Implement the controls from the Annex A from ISO 27001:2022 and from Annexes A (Controller) and B (Processor) from ISO 27701:2019;

• Cumplir los acuerdos de nivel de servicio de nuestros servicios y contratos;

• Provide the necessary resources to deliver the Service Plan and Unipartner Catalog, with quality and complying with customer needs and business expectations;

• Encouraging a quality, security and privacy mindset with the objective of developing and providing services compliant with our customers’ requirements;

• Retar continuamente a nuestro equipo para mejorar los procesos y servicios prestados para garantizar la satisfacción del cliente;

• El pensamiento basado en el riesgo se considera desde el principio y a lo largo de todo el sistema, proporcionando así una acción preventiva a las actividades de planificación, operación, análisis y evaluación;

• Encouraging participation and promotion of quality, security, privacy and IT service management responsibilities among all employees and third parties through standards, education, awareness, training and effective communication;

• Complying with applicable laws, regulations and information security and privacy standards, as well as internal and customer’s requirements;

• Publish and maintain update a specific privacy policy with information about treatment, purposes of data processing, rights of data subjects, retention time and security/ privacy controls, which can be accessed through Unipartner corporate website;

• Centrarse continuamente en la mejora de los Sistemas Integrados de Gestión para mantener o aumentar los niveles de rendimiento, reaccionar y adaptarse a los cambios en los contextos internos y externos y crear nuevas oportunidades;

• Relationship management with relevant parties to achieve sustained success;

• Los Sistemas Integrados de Gestión son un recurso más que sirve y actúa para alcanzar los objetivos de negocio y de estrategia de la empresa. Los objetivos de los sistemas de gestión están, por tanto, alineados con la estrategia de la empresa y se componen de todos los objetivos de la misma: desde los más estratégicos hasta los más operativos.

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Comunicación

Esta política se comunica a todos los empleados de Unipartner y al público.